Two Hotels, both alike in name, in fair Italy, where we lay our scene.
They are both Named Hilton, but what a difference.
This is not just a paraphrase on Shakespeare’s Romeo and Juliet; this is a travel management article about an ocean of difference in attitude and performances.
Hilton Cavalieri Rome is a sample of a top-notch hotel managed with affinity for perfectionism and providing an unforgettable customer experience.
Hilton Sorrento palace public places were found clear and up to the four stars the hotel represents, but the regular rooms were far behind in any aspect of configuration, space, furniture and facilities.
The personnel of Hilton Sorrento were nice or correct at reception however, most managers we encounter on the week we have stayed there completely ignored us. That was a very strange feeling whereas management usually sets the level in greeting customers.
Hilton Sorrento has few external pools and one internal that were closed in September.
The rooms at Hilton Cavalieri are big with a sitting are and desk are, the beds are comfortable and it all says stile.
At Hilton cavalieri we were amazed while walking at the corridors, personnel stood up, let us pass and greet us every single time. We only witnessed that in Africa and Asia but never in Europe.
Hilton Rome Cavalieri is one of Europe most beautiful hotels and lives to ones expectations as high as they might be. Its art collection is world-renowned and affinity to pets is second to none. Dogs have room service menu and massage services…
Most than all, the two Hiltons simply cannot be compared. It is amazing to realize the differences in vision, style and management attitude at both hotels.
As we always say, it all starts and ends with management…
This is a short extract review of Hilton Budapest ,Castle District, from the full review on Endeavour Management blog.
Location: somewhat out the city center, on the hill on the Buda side of the Danube. However, compensated by dedicated taxi to the area in front of Four Seasons hotel.
The hotel operates Customer Relations Managers that are in charge of the Executive lounge, the CRM stand at the reception and basically answering guests’ requests and needs.
The hotel scores highly on the welcome factor, mainly due to the dedicated CRM crew and is a VIP friendly.
The rest of the review can be found at:
The location is not what you would consider optimal: the hotel is located outside Paris. You’ll need a train, two buses or taxi in order to reach it.
The brand Waldorf Astoria insinuate high expectations that are not met especially for Gold or Diamond level member.
No executive lounge and no breakfast for Gold or Diamond level members.
The Spa is very nice and the crew is polite and helpful.
Personally, I would have given a facelift to the corridors and elevators on the secondary building.
The complete review is on Endeavour management blog at:
Amsterdam has a wide selection of hotels to offer and in great prices for February.
The cold weather is warming up and the prices will rise soon, however, if you are into a quick city getaway ar weekend in Amsterdam, you may find February as a perfect timing.
High season starts in the beginning of march due to the Tulips in Lisse, so February is a perfect moth to spend time in Amsterdam and enjoy Amsterdam hotels
and Amsterdam hostels
in fair prices.
What can you do in February? Well… canal cruises and terrace sitting is somewhat risky however museum visits, restaurants and clubs are highly recommended activities.
A hotel review of Hilton Moscow Leningradskaya was written on Endeavour management Blog:
Hilton Moscow hotel A professional review of the Hilton Moscow, written by a travel industry professional